The Contact Center Association of the Philippines (CCAP) held its General Membership Meeting on October 24, 2018, at Makati Shangri-la Hotel.
Attended by nearly 250 human resources (HR) professionals, directors and CEOs, surprises and learnings filled the evening gathering. Alongside with its agenda to tackle updates on the industry, CCAP officially launched its platform for employee engagement and retention, the iBelong Community.
iBelong is an exclusive employee engagement tool of the industry powered by VENTENY and PayMaya, which enables employees of contact centers to enjoy perks and discounts, pay bills, shop online, enroll into an e-learning facility, earn recognition thru points, and a lot more.
“For contact centers, registers about USD 14,000,000,000, in revenue infuse every year. Taken together this industry, this single large business in the country today is probably the most productive in terms of value added to the economy”, said Manuel V. Pangilinan, CEO of PLDT Group, during his keynote speech.
“People can be passionate about their work and find it fulfilling. This is when they bring the highest level of obligation to the workplace, they’re inspired to go to work every morning and stay with the company for a longer number of years”, Reuben Chaumont, Founder and CEO of International Work Communities, quipped during his talk about Employee Experience.
Merchant partners of VENTENY raffled off premium raffle prizes for visitors: a Ray-Ban Clubmaster Sunglasses from Vision Express, gift certificates worth Php 5,000 from Levana Dermatology Clinic, gift certificates worth Php 10,000 from Power Mac Center, two (2) overnight staycation, and lunch and dinner buffet gift certificates from Novotel Manila Araneta Center, two (2) complimentary shoes from Rusty Lopez, and an ice watch from Watch Republic.
“Our decision to join the iBelong Community was very well thought (of). We believe that it is not enough that our employees are satisfied, it’s a lot different if they are engaged, and we thought that iBelong will help us to achieve our goals. Our retention level of the company is at 95%, which is pretty good and higher than industry standards. But we thought to be an employer of choice, and we’d like to make sure that employees are happy and with passion. So when we joined the program, we actually experienced a lot of changes, a lot of enthusiasms among our employees and so we’re encouraging everyone tonight, members of CCAP to join the iBelong Community”, said Dr. Patrick Aranza, President of EClaro during his testimonial speech.
The event is sponsored by CCAP, VENTENY, PLDT, PayMaya, Levana Dermatology Clinic, PowerMac, Vision Express, Novotel Manila Araneta Center, Rusty Lopez, and Watch Republic.