FAQ

Everything you need to know

All About Your VENTENY PREPAID VISA CARD

The VENTENY Prepaid VISA Card is a reloadable multipurpose card that offers cashless convenience, making transactions easy and secured.

  • - Swipe away at stores
  • - Shop online 24/7
  • - Book hotels and flights as you wish
  • - Transfer cash at a cheaper rate
  • - Reload depending on your needs
  • - Safer than carrying cash

The VENTENY Prepaid VISA Card is not a credit card but can be used in all VISA-accredited ATMS, merchants, and online stores worldwide.


Availing Of Your VENTENY PREPAID VISA CARD

The VENTENY Prepaid VISA Card is primarily offered to the employees of VENTENY company partners.

The VENTENY Prepaid VISA Card costs ₱999.00, preloaded with ₱50.00, and valid for 5 years.

Application Process:
Upon agreement, VENTENY and the company partner schedule an activation event where employees:
  • a. Oriented about the functions of the VENTENY Prepaid VISA Card
  • b. Personally apply for their VENTENY Prepaid VISA Card
    * The employee will fill out and sign the application form
    * The employee will present a valid ID card that bears his/her photo and signature
  • c. Activate their VENTENY Prepaid VISA Card

Payment Options:
Payment is determined upon the agreement between VENTENY and the company partner. The payment options are:
  • a. VENTENY will collect payment directly from the company partner
  • b. VENTENY will collect payment directly from the employees during the activation event

The VENTENY Prepaid VISA Card is also sold in retail. For inquiries, call (02) 833 3453 or email contact@venteny.com for assistance. This hotline is available from Mondays to Fridays from 9am to 6pm.



Activating Your VENTENY PREPAID VISA CARD

Call (02) 833 3453 or email contact@venteny.com to activate your cards. This hotline is available from Mondays to Fridays from 9am to 6pm.



Loading Your VENTENY PREPAID VISA CARD

To enjoy the benefits of your VENTENY Prepaid VISA Card, you must load it with peso value first.

Loading your VENTENY Prepaid VISA Card is easy as ABC. You simply have to:

  • a. Visit any of our loading partners
  • b. Fill out loading slip with the following information:
    * 16-digit VENTENY Prepaid VISA Card number
    * Desired peso value amount
  • c. sales agent will make the load transaction
  • d. sales agent will provide the confirmation code upon successful loading

Please note of the following terms when loading your VENTENY Prepaid VISA Card:

  • a. A loading fee on ₱20 will automatically be deducted from the loaded amount per load transaction.
  • b. The minimum load amount is ₱100
  • c. The maximum load amount per day is ₱10,000
  • d. The maximum load amount per month per person is ₱100,000.00

Make sure to always ask for your loading confirmation code as this can be used as reference in case of disputes.

The customer shall endure the risk of loss and the loading partner, VENTENY and Metrobank Card Corporation shall not be liable in the event of successful loading to a VENTENY Prepaid VISA Card number that was erroneously provided by the customer or his/her representative in the loading slip.

You may check your balance through the following self-service facilities:

  • a. Customer service hotline – free of charge
  • b. ATM via balance inquiry – with corresponding fee


Using Your VENTENY PREPAID VISA CARD

Similar to paying via credit / debit card, simply present your VENTENY Prepaid VISA Card to the cashier, enter your PIN or sign the sales slip provided to you. There shall be no additional charges when using your VENTENY Prepaid VISA Card.

You can use your VENTENY Prepaid VISA Card like a credit / debit card for online payments. There shall be no additional charges when using your VENTENY Prepaid VISA Card. The steps for online transactions are:

  • a. Select VISA as mode of payment
  • b. Input the required card details
    * Cardholder’s name
    * 16-digit VENTENY Prepaid VISA Card number
    * Card verification code
    Card validity
  • c. confirm the transaction

The VENTENY Prepaid VISA Card can be used at all Bancnet ATMs for:

  • a. Withdrawal – a fee of ₱20 will be charged, a minimum of ₱1,000 and maximum of ₱30,000 can be withdrawn per day
  • b. Balance inquiry – a fee of ₱5 will be charged

The VENTENY Prepaid VISA Card can also be used at any VISA-accredited ATMs but please note that higher fees may be imposed.

Login to your Venteny account

* Access your Venteny account to view the updated partner merchants perks and benefits Visa prepaid card faq Membership ID: * last 4 digits of your Venteny Prepaid Visa Card
PIN: * default PIN: 1234

PREPAID CARD SUPPORT

How are transactions secured when using my VENTENY Prepaid VISA Card?

When swiping your card, you will be requested to provide your Personal Identification Number (PIN). Please make sure that you do not disclose your PIN to anyone. To nominate your PIN, call the VENTENY Prepaid VISA Card hotline at (02) 737 3333.

When transacting online, you will be requested to provide your Card Verification Code (CVC). Please make sure that you do not disclose your CVC to anyone. The CVC is a 3-digit code that is printed at the back of your VENTENY Prepaid VISA Card and is found at the upper-right corner of the signature panel.


Why was my transaction declined?

You must have sufficient load balance in order for your transaction to proceed. In the event that you have enough load balance but your transaction was still declined call the VENTENY Prepaid VISA Card hotline at (02) 737 3333.

I tried to withdraw from an ATM but no money was dispensed. However, the amount was deducted from my balance.

Immediately report the incident regarding withdrawals by calling the VENTENY Prepaid Card hotline at (02) 737 3333. Metrobank Card Corporation shall conduct an investigation based on the customer’s incident report and if the report matches the record of transactions, the money shall be credited back to the customer’s account after 15 banking days.


What if my VENTENY Prepaid VISA Card is captured by the ATM?

In the event your VENTENY Prepaid VISA Card gets captured by an automated teller machine, your card will not be returned and will be destroyed by the capturing bank accordingly. In this case:

  • 1. Immediately report the incident by calling the VENTENY Prepaid VISA Card hotline at (02) 737 3333.
  • 2. Purchase a new VENTENY Prepaid VISA Card and call the hotline to request for the transfer of the remaining load from the old account to the new one.

What if I lost my VENTENY Prepaid VISA Card?

In case of lost or stolen VENTENY Prepaid VISA Cards, immediately call the customer service hotline at (02) 737 333 to report the incident. The card will be immediately blocked to ensure that it cannot be used by anyone else. All remaining load balance will be put on hold until you purchase another VENTENY Prepaid VISA Card where it can be transferred accordingly.

To purchase a new VENTENY Prepaid VISA Card, call (02) 833 3453. This hotline is available from Mondays to Fridays from 9am to 6pm.

What if my VENTENY Prepaid VISA Card has expired or was cancelled?

In case of expired or cancelled VENTENY Prepaid VISA Cards, immediately call the customer service hotline at (02) 737 333 to report the incident. All remaining load balance will be put on hold until you purchase another VENTENY Prepaid VISA Card where it can be transferred accordingly.

To purchase a new VENTENY Prepaid VISA Card, call (02) 833 3453. This hotline is available from Mondays to Fridays from 9am to 6pm.

Is it possible to use the same card number of my VENTENY Prepaid VISA Card should I decide to replace it with a new one?

For security reasons, we cannot reissue the same card information should you decide to replace your VENTENY Prepaid VISA Card. The same goes for lost, stolen, expired, and cancelled cards.

How will I update my personal information?

Call (02) 833 3453 or email contact@venteny.com for assistance. This hotline is available from Mondays to Fridays from 9am to 6pm.


MEMBERSHIP SUPPORT

I would like to know about the perks / discount offered by VENTENY merchants.

Visit www.venteny.com/merchants for more information about the perks / discounts offered by VENTENY merchants. You can also call (02) 833 3453 or email contact@venteny.com for inquiries. This hotline is available from Mondays to Fridays from 9am to 6pm.

How will I know if I am entitled to loan? I want to know more about this.

Visit www.venteny.com/loan for more information about applying for a loan. You can also call (02) 833 3453 or email contact@venteny.com for inquiries. This hotline is available from Mondays to Fridays from 9am to 6pm.